1. How would you incorporate listening skills into your collection of data for a festival? How might different people state problems each in their own way? What information might not be said? How might body language help in determining the types of questions that you might want to ask? How would your process differ if the event were a trade show?
2. You have been asked to turn a sports arena with seating for 5,000 spectators into an exhibit hall. What are some of the types of information that you would need to know? What questions would you ask? What would be some of the event risk management challenges that you would face?
3. You have been asked for the first time to manage a large business meeting. The corporate executives will attend, and if they like the way you organize the event, there will be some great recommendations. Review the principles of Gemba Kaizen and explain how these principles might help you. How would this methodology help you to conduct a hazards and vulnerability study (site survey) of personnel, facilities, items, and functions, as well as a probability of occurrence assessment?
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