The Operations Management Team

Scenario

Wesley Enterprises is a long-term care facility. The organization was recently cited for deficiencies including infectious disease planning and staffing deficiencies. The CEO has decided to hire a consulting firm to evaluate its current processes and make recommendations for improvement. Upon initial review, the consulting firm has determined that Wesley is utilizing operational processes that are not consistent with current industry practices. The consulting firm has deployed a team of operations management professionals to address the concerns. You are the leader of the team and your first task is to meet with the mid-level managers at Wesley.

Instructions

Compile a multimedia presentation using speaker notes and/or voice narration that includes:

An introduction of the team and a comprehensive description of the roles of each operations team member;
A discussion of the goals of the team relative to process improvement;
A comparison of operations management in healthcare versus other industries; and
A detailed analysis of the operational issues that are unique to health organizations.

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